Lou Gerstner – IBM’s Digital Transformation Change Master

Lou Gerstner Digital Transformation Change Master

Louis V. Gerstner Jr.

If the 2016 Australian eCensus hadn’t been such a disastrous failure most people would not have known that IBM had provided the digital transformation services to the Australian Bureau of Statistics. As a result of the debacle IBM suffered immense reputational damage plus incurred a large payout in compensation to the Australian Government with two senior IBM staff being shown the door.
Continue reading

John Kotter – Leading Change Guru

When Professor John Kotter published his seminal work on leading change there was something unusual about this 197-page book written by an academic; there were no references to other works, nor was there a bibliography.

John P. Kotter
 

Dr. John P. Kotter

The centrepiece of the book was an 8-step process for leading change. Kotter didn’t even claim credit for this as he said he gleaned it from observing what successful leaders actually did in transforming their organisations and from other cases that had failed.
Continue reading

Transforming the Rational Decision Making Process – Part 2

Part 2 – Rational Domain Bottlenecks
But things don’t always go smoothly in achieving results. Bottlenecks are blockages or distortions that occur in the in the transitions between the external world and the internal world. These can delay or block the achievement of desired results.

TimeView700x378-Bnecks

Figure 3 – Rational Decision Making Process – Bottlenecks

As shown in Figure 3, there are four locations where bottlenecks can occur:
Continue reading

Robin Warren – Change Initiator Extraordinaire

This is a condensed version of an essay on how Dr Robin Warren discovered the cause of stomach ulcers.

The unabridged essay, Warren and Marshall – Changemakers, can be downloaded here.

Robin_Warren_01

It’s not what you look at that matters, it’s what you see.
— Henry David Thoreau, American essayist

The 11th of June 1979 was a day clinical pathologist Robin Warren would never forget. It wasn’t just the fact this day was his forty-second birthday and he would be celebrating with his family that evening. No, something he was viewing in the microscope caught his eye which he described as “a funny-looking thin blue line stuck on the surface of the cells in some areas”.

Continue reading

Ava the Honey Bee – Change Instigator

Ava the Honey Bee - cover

This fable shows a change instigator at work. It was written in 2015 for my granddaughter, Ava, as a 20-page illustrated book for her second birthday. It tells how our hero, Ava, a young honey bee learning how to become a foraging bee, uses her keen observation skills to expose a potential calamity for the hive. But her fellow bees don’t want to change their ways and so they ignore her. In the end, Ava’s persistence pays off and eventually others take up the cause and the colony makes the decision to move out of harm’s way. A wise move by all involved.

Continue reading

George Mottershead – Change Master

George_M_03

Chester Zoo in the north of England is recognised as one of the leading zoos in the world. Home to 12,000 animals set in 125 acres of award-winning zoological gardens, it hosts 1.6 million visitors each year. For more than 80 years, Chester Zoo has been dedicated to protecting biodiversity and saving species from extinction. The only reason it exists is the vision and dedication of one man: George Saul Mottershead. How did it all come about?

Continue reading