Do you read every page of the fine print in the terms and conditions when taking out travel insurance? In the case of QBE Insurance, the Product Disclosure Statement is 103 pages long. Ella Ingram and her mother didn’t read all the pages either.
In 2011, Ella was a Year 11 student at Melbourne Girls’ College. She and other students of Roger Dunscombe’s media studies class were looking forward to the ten-day Art, Design and Media study tour to New York planned for April 2012.